Usedesk widget - a multifunctional tool on your website for quick search of answers, which combines chat, feedback form, messengers, knowledge base, and other channels (via an external link).
Not least, the operator interface plays a role in online chats. Its convenience depends on the speed of response to the client and its completeness. We have made a chat, which helps the client get a quick answer to a question, the operator to spend a minimum of effort to answer, and its head is easy to collect statistics on appeals.
Use the feedback form in conjunction with a chat room or separately, collecting requests from customers even outside your company's business hours. All information will go to the "Tickets" section, and you will be able to process the request, which came in outside of business hours. Feedback form and chat are under one button in the widget, so you specify when and how to display the feedback form and chat in the settings.
Connect messengers and social networks into a widget, expanding the client's channels to contact your company.
Use the knowledge base in the Usedesk widget, allowing the client to find the answers to the questions themselves. If you have more than one knowledge base in your account, choose what you want to display in that particular widget. Add any number of widgets to a website with different knowledge bases.