Usedesk widget

Usedesk widget - a multifunctional tool on your website for quick search of answers, which combines chat, feedback form, messengers, knowledge base, and other channels (via an external link).

More information about widget settings, methods of control via API and how to work with it is written in the corresponding articles.

Chat
When contacting customer support, customers appreciate the speed of problem solving and answers to emerging questions, so online chat is popular in sales and support.

Not least, the operator interface plays a role in online chats. Its convenience depends on the speed of response to the client and its completeness. We have made a chat, which helps the client get a quick answer to a question, the operator to spend a minimum of effort to answer, and its head is easy to collect statistics on appeals.

Feedback form

Use the feedback form in conjunction with a chat room or separately, collecting requests from customers even outside your company's business hours. All information will go to the "Tickets" section, and you will be able to process the request, which came in outside of business hours. Feedback form and chat are under one button in the widget, so you specify when and how to display the feedback form and chat in the settings.


Messengers and social media

Connect messengers and social networks into a widget, expanding the client's channels to contact your company.



The knowledge base

Use the knowledge base in the Usedesk widget, allowing the client to find the answers to the questions themselves. If you have more than one knowledge base in your account, choose what you want to display in that particular widget. Add any number of widgets to a website with different knowledge bases.



Note! There is no limit on the number of widgets you can create. Configure separate widgets with individual parameters for different pages of the site. Only the total number of icons in one widget is limited to 10.

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