Go to the "Extensions" section and press "ON" for Twitter.
Note! Connect from the browser where you signed in to your Twitter account.
1. Allow the application to access Twitter.
2. The page will appear in the list of channels in Usedesk. The channel name will be tightened from the "Username" field on Twitter. Edit the channel name if necessary.
After Twitter connection, you will be able to receive personal messages and comments in Usedesk:
For an entry from Twitter to be transferred to a ticket card, a Twitter account must be specified in @ when creating the entry. To reply, use the "Public reply" icon. The user will receive a reply on Twitter under an entry.