Passwords changes 20.07.2021-23.07.2021
We are planning a significant update of the password policy: to make the login more secure; you will need to set new strong passwords.
⏰ When will it be
We will start Tuesday 20 July at 00:00 and during the week at the same time. Be prepared; your company may have to reset old passwords for logging into Usedesk on any of these days.
✅ What will happen and what to do
Old passwords will be reset; agents will be log out of the system, and you will need to:
1. Enter the old password.
* if you forgot - use password recovery.
2. Create a new password when login in to Usedesk.
The old password cannot be used. The new password must contain:
- at least 6 characters
- at least 1 number
- at least 1 special character
- and cannot be the same as login.
We will warn you about wrong actions:
Please warn your employees about changing the password in advance so they don't get confused.
❓What to do if something goes wrong
Don't worry and contact our support as usual. We will be closely monitoring the progress of this update and will be with you.
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