Categories
Technical work

Passwords changes 20.07.2021-23.07.2021

We are planning a significant update of the password policy: to make the login more secure; you will need to set new strong passwords.
When will it be
We will start Tuesday 20 July at 00:00 and during the week at the same time. Be prepared; your company may have to reset old passwords for logging into Usedesk on any of these days.
What will happen and what to do
Old passwords will be reset; agents will be log out of the system, and you will need to:
1. Enter the old password.

* if you forgot - use password recovery.

2. Create a new password when login in to Usedesk.

The old password cannot be used. The new password must contain:
  • at least 6 characters
  • at least 1 number
  • at least 1 special character
  • and cannot be the same as login.

We will warn you about wrong actions:

Please warn your employees about changing the password in advance so they don't get confused.
❓What to do if something goes wrong

Don't worry and contact our support as usual. We will be closely monitoring the progress of this update and will be with you.

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