Channels

Email

Handle customer letters in Usedesk.

Widget

Set up a widget for hits on your site.

Messengers

Connect Telegram, Viber and Whatsapp to Usedesk.

Social media

Connect Facebook, Twitter and Instagram to Usedesk.

Telephony

Create tickets from calls automatically: integration with Mango, Gravitel, Telfin and 15 more operators.

Tickets

Online chat

Chat management, cobrausing and agent work statuses.

Ticket list

Working with the list, filtering, searching and creating queries.

Ticket card

Working with requests: tags, statuses, replies and comments.

Сlients and companies

Client and company card, work with a list of clients.

Settings and agents

Teamwork

Working with the list of agents, adding and editing agents, groups of agents, bot.

Company settings

Сompany settings, working hours, black/white lists, CSI, SLA, and blocks.

Custom fields

Custom fields settings.

Knowledge Base

​All about creating a user-friendly help centre.

Automation

Triggers

Set up automatic triggers to reopen requests, send responses to clients, and distribute assignments to agents.

Templates

Save the most popular agent responses to save time and optimize support.

Reports

Reports types

5 types of reports for detailed statistics on support work.

Integration and API

Modules

Zapier, RetailCRM, YouScan, AppFollow and more.

API

Work with Usedesk via API. There is a method for everything.

Updates

2021

2021 updates

2020

2020 updates

2019

2019 updates

2018

2018 updates

Technical work and failures

Technical work

Technical work announcements