Categories
Modules API

Slack

In the same tab (Event Subscriptions) click on "Add Bot User Events" and add everything as in gif;

Slack is one of the most popular corporate messengers in the world. You can exchange messages with channels from Slack via Usedesk interface.

To connect the Slack:
1. Go to the page and click on "Start Building";

2. Enter a bot name in the "App Name" field and select/create a workspace;


3. Сopy the "Client ID" and "Client Secret" on the "Basic Information" tab;

4. Open "Channels" - "Chat" section, click "Add";


5. Select "Slack Setting" in the chat channel settings;


6. Insert the copied values from the "Client ID" and "Client Secret" fields into the corresponding fields and click "Save";

7. A webhooks will appear, which must be copied and pasted into the bot's settings.

7.1. Webhook auth - in the "OAuth & Permissions" tab.

And click "Save URLs."

On the same tab (OAuth & Permissions) - Scopes, click "Add an OAuth Scope" and add the required permissions;

Note! To prevent users from creating responses from Usedesk in a separate request, remove the subscription to the chat:write event.

7.2. Move the event webhook to the "Event Subscriptions" tab;

In the same tab (Event Subscriptions) click on "Add Bot User Events" and add everything as in gif.

Don't forget to click on the "Install APP" button after completing the steps.
Note!
  • If you make changes to the previously set up connection, go to item 8 and item 9 by reinstalling;
  • If you are connecting the bot for the first time, go to item 10.

8. Perform the reinstallation in the OAuth & Permissions section;

9. In the "Basic Information" section, install the application into the workspace after authorization;

10. Next, on the "Manage Distribution" tab click "Add to Slack";

Here we go!
You can connect CSI buttons so that customers can evaluate your support service, and for the Slack channel. Read more about CSI settings here.

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