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Viber integration via a bot
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WhatsApp Business and WhatsApp: comparison of integrations
How to fix WhatsApp connection failure
Slack integration
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Usedesk widget
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Telephony
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Telephony
Gravitel telephony integration
Mango Telecom telephony integration
Telfin telephony integration
Enforta telephony integration
Megaphone telephony integration
TTK telephony integration
WestCall Moscow telephony integration
Virgin connect telephony integration
Gars Telecom telephony integration
Communication science telephony integration
RiNet telephony integration
Siberian Networks telephony integration
Avantel telephony integration
Home.ru telephony integration
WestCall St. Petersburg telephony integration
Novotelecom telephony integration
Business Network — Irkutsk telephony integration
MGTS telephony integration
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Ticket card. What's inside?
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SLA on the ticket card
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Custom fields
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Knowledge Base
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Work with messengers
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Other integrations
Tinkoff Quality Management: speech analytics
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Google Docs Integration with Zapier
Azure Active Directory
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Updates
2024
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2024
Own Knowledge base domain: automating the issuance of SSL certificates
Mobile Knowledge base menu
Processing group chats in WhatsApp
New type of report: report on custom fields
Generating an agent report in the background
New update publication format
2023
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2023
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2018
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Automation
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Automation
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Triggers
List of triggers
Triggers creation
List of conditions and actions in the triggers
Manual starting triggers
Examples of useful triggers
Creating a coherent chain of triggers
Advanced trigger features (regexp)
Distribution of requests in chats and tickets
Setting of notifications in Telegram
Setting of notifications in Slack
Often mistakes in triggers
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Macroses
List of macroses
Macroses creation
Using macroses
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Reports
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Reports types
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CSI Report
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Mobile app
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Mobile app
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General settings
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Email
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E-mail connection
Connecting Google mail
Connecting Office 365 mail
Mail connection and message sending errors
Auto-forwarding from Gmail
Auto-forwarding from Yandex
Auto-forwarding from Mail.ru
Widget
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Usedesk widget
Connection, configuration and widget features
Buttons in the chat
Forms in the chat
Widget via GTM (Google Tag Manager)
Installing the widget: Tilda
Installing the widget: WordPress
Installing the widget: Wix
Installing the widget: 1C-Bitrix
Installing the widget: Joomla
Installing the widget: Drupal
Messengers
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Telegram integration via your own bot
Telegram integration via a personal account
Viber integration
Viber integration via a bot
WhatsApp integration
WhatsApp Business integration
WhatsApp Business and WhatsApp: comparison of integrations
How to fix WhatsApp connection failure
Slack integration
Buttons for automating primary dialogs
Social media
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VK integration (community)
Facebook integration
Instagram integration
Telephony
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Telephony
Gravitel telephony integration
Mango Telecom telephony integration
Telfin telephony integration
Enforta telephony integration
Megaphone telephony integration
TTK telephony integration
WestCall Moscow telephony integration
Virgin connect telephony integration
Gars Telecom telephony integration
Communication science telephony integration
RiNet telephony integration
Siberian Networks telephony integration
Avantel telephony integration
Home.ru telephony integration
WestCall St. Petersburg telephony integration
Novotelecom telephony integration
Business Network — Irkutsk telephony integration
MGTS telephony integration
Voximplant telephony integration
Sipuni telephony connection
Additional settings
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Additional channel settings
Popular articles
Sipuni telephony connection
TTK telephony integration
Forms in the chat
Avantel telephony integration
Buttons for automating primary dialogs
Mango Telecom telephony integration
Widget via GTM (Google Tag Manager)
Telegram integration via a personal account
Voximplant telephony integration
Enforta telephony integration