Handle customer letters in Usedesk.
Set up a widget for hits on your site.
Connect Telegram, Viber and Whatsapp to Usedesk.
Connect Facebook, Twitter and Instagram to Usedesk.
Create tickets from calls automatically: integration with Mango, Gravitel, Telfin and 15 more operators.
Chat management, cobrausing and agent work statuses.
Working with the list, filtering, searching and creating queries.
Working with requests: tags, statuses, replies and comments.
Client and company card, work with a list of clients.
Working with the list of agents, adding and editing agents, groups of agents, bot.
Сompany settings, working hours, black/white lists, CSI, SLA, and blocks.
Custom fields settings.
All about creating a user-friendly help centre.
Set up automatic triggers to reopen requests, send responses to clients, and distribute assignments to agents.
Save the most popular agent responses to save time and optimize support.
5 types of reports for detailed statistics on support work.
Zapier, RetailCRM, YouScan, AppFollow and more.
Work with Usedesk via API. There is a method for everything.
2022 updates
2021 updates
2020 updates
2019 updates
2018 updates
Technical work announcements