Handle customer letters in Usedesk

Set up a widget for hits on your site

Connect Telegram, Viber and WhatsApp to Usedesk

Connect Facebook, Twitter and Instagram to Usedesk

Create tickets from calls automatically: integration with Mango, Gravitel, Telfin and other operators

Delay for missed chats, max chats per agent, etc.

Chat management, co-browsing and agent work statuses

Working with the list, filtering, searching and creating tickets

Working with tickets: tags, statuses, replies and comments

Client and company card, work with a list of clients

Keyboard shortcuts for faster work

AI tools for effective automation and better answer quality

Working with the list of agents, adding and editing agents, groups of agents, bot

Сompany settings, working hours, black/white lists, CSI, SLA, and blocks

Custom fields settings

All about creating a user-friendly help centre

Quality control of agent responses

Language settings for agents and the company

Save the most popular agent responses to save time and optimize support

Set up automatic triggers to reopen tickets, send responses to clients, and distribute assignments to agents

6 types of reports for detailed statistics on support work

Integrations with CRM: AmoCRM, RetailCRM and others

Integrations with Task Trackers: Jira, Asana, Tmetric

Integrations with AppFollow, YouScan, Yandex.Маrket, Brand Analytics and RocketData

Integrations for creating bots and communicating with clients: Botmother, Infobip and others

Zapier, Azure, Albato, VTEX and others

Work with Usedesk via API. There is a method for everything

About the app and setting up push notifications

Recent updates