Handle customer letters in Usedesk.
Set up a widget for hits on your site.
Connect Telegram, Viber and Whatsapp to Usedesk.
Connect Facebook, Twitter and Instagram to Usedesk.
Create tickets from calls automatically: integration with Mango, Gravitel, Telfin and 15 more operators.
Delay for missed chats, max chats per agent, etc.
Chat management, cobrausing and agent work statuses.
Working with the list, filtering, searching and creating queries.
Working with requests: tags, statuses, replies and comments.
Client and company card, work with a list of clients.
Working with the list of agents, adding and editing agents, groups of agents, bot.
Сompany settings, working hours, black/white lists, CSI, SLA, and blocks.
Custom fields settings.
All about creating a user-friendly help centre.
Set up automatic triggers to reopen requests, send responses to clients, and distribute assignments to agents.
Save the most popular agent responses to save time and optimize support.
Zapier, RetailCRM, YouScan, AppFollow and more.
Work with Usedesk via API. There is a method for everything.