Categories

• Online chat chevron_right
  • Chat components
  • Chat: how to configure
  • Agent status: online/offline
  • Co-browsing
  • Сreating outgoing chats
• Ticket list chevron_right
  • Setting up a list of tickets
  • Filters and search by tickets
  • Online/offline statuses of agents in tickets
  • Outgoing ticket creation
• Ticket card chevron_right
  • Ticket card. What's inside?
  • Ticket assignee
  • Tags
  • Work with custom fields
  • Service comments
  • Reminders
  • SLA on the ticket card
  • Status, type and priority of tickets
  • How to respond to client messages
  • Internal comments
  • Variables of text fields
  • Change of the sender (client)
  • Channel changing
  • Other tickets
  • Ticket merging
  • Automatic translation
  • Collision detection
  • Channel availability notifications
  • Working with tickets in messengers and social networks
• Сlients and companies chevron_right
  • Client list
  • Client's card
  • Client profile merging
  • Сompanies