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    • support@usedesk.com
    • Channels
    • Tickets
    • Settings and agents
    • Automation
    • Reports
    • Integration and API
    • Mobile app
    • Updates
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Categories

  • Online chat chevron_right
    • Chat components
    • Chat: how to configure
    • Agent status: online/offline
    • Co-browsing
    • Сreating outgoing chats
  • Ticket list chevron_right
    • Setting up a list of tickets
    • Filters and search by tickets
    • Online/offline statuses of agents in tickets
    • Outgoing ticket creation
  • Ticket card chevron_right
    • Ticket card. What's inside?
    • Ticket assignee
    • Tags
    • Work with custom fields
    • Service comments
    • Reminders
    • SLA on the ticket card
    • Status, type and priority of tickets
    • How to respond to client messages
    • Internal comments
    • Variables of text fields
    • Change of the sender (client)
    • Channel changing
    • Other tickets
    • Ticket merging
    • Automatic translation
    • Collision detection
    • Channel availability notifications
    • Working with tickets in messengers and social networks
  • Сlients and companies chevron_right
    • Client list
    • Client's card
    • Client profile merging
    • Сompanies

Popular articles

  • Variables of text fields
  • Tags
  • Client list
  • How to respond to client messages
  • Ticket card. What's inside?
  • Status, type and priority of tickets
  • Сreating outgoing chats
  • Working with tickets in messengers and social networks
  • SLA on the ticket card
  • Change of the sender (client)
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