Categories

• Teamwork chevron_right
  • List of agents
  • Adding and removing an agent
  • Agent profile settings
  • Agent groups
  • Bot
  • ​The activity feed
• Company settings chevron_right
  • How to add company information and set company working hours
  • White lists and black lists
  • CSI (Customer Satisfaction Index)
  • Custom CSI page
  • SLA (Service Level Agreement)
  • Blocks
  • Two-factor authentication
  • ​Security
  • Limits
• Custom fields chevron_right
  • List of custom fields
  • Field type: text
  • Field type: list
  • Field type: checkbox
  • Field type: nested list
• Knowledge Base chevron_right
  • Creating Knowledge base
  • Adding articles to the Knowledge base
  • Visual design of the Knowledge base
  • Article design