WestCall St.Petersburg telephony integration
To connect WestCall St.Petersburg telephony, open "Channels" - "Telephony", press "Add".
1. Fill in the "Channel name", which will be displayed in the general channel list in the "Channels" section and when working with calls;
2. Select "WestCall St.Petersburg" telephony;
3. Copy the webhook address specified in the "Webhook for forwarding" field and click "Save".
4. Go to your personal WestCall St.Petersburg cabinet, select the settings for working with API and use the webhook address above as a third-party CRM address.
Note! Settings may differ from operator to operator, so it is best to contact WestCall St.Petersburg support to help with the connection. If you need any advice or additional help, write to us at email@example.com.
For more information on how telephony works in Usedesk, please see here.
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