How to add company information and set company business hours

Company setting

Open the "Settings" - "Company" section and provide information about your company:

  • Name - company's name. By default, it is the same as the one you specified at registration;
  • City and Address;
  • Phones - add any number of phones that we can use to contact you;
  • Description - information about who you can contact at the specified phone numbers;
  • Language;
  • Logotype - upload the company logo. The company logo will be displayed on your Knowledge Base page.

After making changes, click "Save".

Business hours of the company's office

Open "Settings" - "Office hours" and set your company's working hours:

  1. Select the time zone;
  2. Tick the working days and breaks on the checkbox;
  3. Set the time to start and end the working day and breaks in the office.

If fields are not filled in with data and/or not ticked on the checkbox, the days are considered non-working (no breaks in the break box).

After making changes, click "Save."

The company's working time will be used when setting up rules (for example, for auto-replies during non-working hours or distribution of requests) and the calculation of SLA, if the working time of employees is not specified.

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