Virgin connect telephony integration

To connect Virgin connect telephony, open "Channels" - "Telephony", press "Add".

1. Fill in the "Channel name", which will be displayed in the general channel list in the "Channels" section and when working with calls;

2. Select "Virgin connect" telephony;

3. Copy the webhook address specified in the "Webhook for forwarding" field and click "Save".

4. Go to your personal Virgin connect cabinet, select the settings for working with API, and use the webhook address above as a third-party CRM address.
Note! Settings may differ from operator to operator, so it is best to contact Virgin connect support to help with connection. If you need any advice or additional help, write us at

For more information on how telephony works in Usedesk, please see here.

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