1. To activate the report, set up a chat and connect different communication channels with the client.
2. Set the sensor range «from» — «to» or use the standard values in the drop-down menu and click the button «Apply».
Additionally, use the «Compare» checkbox. The report will compare the figures for the specified period with the previous period of the same duration. For example, if you select the current month, you will get the difference in percentage points from the previous month. New, closed and missed dialogs will be compared, as well as a report by tags, by triggers and a report by macroses.
The comparison indicator is given as a percentage and is calculated using the following formula: current period indicator/previous period indicator*100-100.
Below is more detailed data, which is divided into blocks:
Table with the main indicators for each user separately. A CSI indicator has been added to the table.
The table shows all the missed chats for the specified period, with one page showing no more than 10 missed chats. The table name is the percentage of missed dialogues from the total number of chats in the specified period. The request numbers are clickable, i.e. you can go to them and study them in detail. The list of missed chats can be filtered by users and saved in .xlsx, .csv, or .pdf format.
The table shows the list of tags that were applied to chats during the specified period. In addition, the number of chat with this tag, their share of all received requests and the difference with the previous period. The report by tags will allow selecting the most frequent questions from clients. Save the report in .xlsx, .csv or .pdf format.
The tables contain a list of treggers and macroses that were applied to chats during the specified period. In addition, the number of chat with this trigger or macros, their share from all received and the difference with the previous period are specified.
The report on triggers and macroses will help to highlight the share of automated responses. Save the report in .xlsx, .csv, or .pdf format.