Connecting Google mail via IMAP

In this method, you connect Usedesk directly to your mailbox. Every 5–7 minutes, the robot will check all unread emails in the Inbox folder and upload them to Usedesk. Outgoing emails are also sent by your mail server.

1. Enable 2-Step Verification if you don't do it yet. To do this, click on the user's profile picture in the upper right corner, then «Google Account Management». Select the «Security» section and check the box next to «2-Step Verification».


2. Open your mailbox on google.com or go through authorization. In the upper right corner, click on the gear and select «Settings».



3. Select the «Forwarding and POP / IMAP» tab and scroll down to the «IMAP Access» section. Select the «Enable IMAP» checkbox and click «Save Changes».


4. Follow the link and do all the instructions.


5. Copy generated password.


6. Go to the «Channels» section in Usedesk and click «Add Channel».


7. Select «E-mail».



8. Come up with a name for the channel — for example, «Gmail» or «E-mail».
In the «Incoming connection» and «Outgoing connection» sections, select «External» in the drop-down list. Enter your e-mail in the field «Your e-mail address» and password from p. 5 in the field «E-mail password». Click «Save».

Important! You can only connect to Gmail with encryption. By default, the system selects SSL. For correct work, recommended don’t change settings.


All set, the channel is connected!

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