To not miss the client's request and process it as soon as possible, we have expanded the functionality of notifications and added new e-mail and browser notifications. We also improved the agent profile setting card by dividing it into blocks:
Additionally, we have removed most of the notifications as enabled by default for the new employee. Simultaneously, an employee with "Admins" permissions can still configure any notifications for himself and others. And for the employees with the "Employee" and "Support" permissions, we have limited the configuration of some notifications to e-mail.
Change the text entry field's size in the chat room about other elements only vertically. In the bottom right corner, pull the up/down arrow and set the field size to a comfortable size.
In the list of macroses we have added the possibility to view the information about who can access the macros without going to its settings. If you hover over the macros, the buttons for the "Edit" and "Delete" actions appear.
In response to the method of getting information about the "/ticket" request, we have added the following parameters:
- client_name - client name;
- additional_id - additional client identifier.
Fixed the work of the method of getting the list of tickets "/tickets" with the parameter "ftag". Now, if you specify several tags, filtering by all the specified tags will be performed.
Corrected the "last_comment" parameter in the response of the method of getting the list of tickets "/tickets". Now the last comment of the request is displayed in the answer.
We have finalized the "Change assignee" button in the request card's header and added the name and surname of the responsible agent. Now the agent visually understands who is responsible for the request.