February

18.02.20

Separate channels for WhatsApp and Instagram integration

In this update, you can create WhatsApp and Instagram connections in separate channels. For this purpose, we have moved the channel settings as a separate type to the Channels section.


New parameters in the ticket method

In response to the ticket information method, we added the optional parameter company_name.
If a company is specified, the system will check if there is a company with this name:
  • If there is no company with this name, a new company with this name is created and linked to the client, for which the ticket has been received;
  • If there is such a company - the client is bound to this company;
  • If the client has a company, the client is re-linked to the company that was transferred.

https://usedeskkb.atlassian.net/wiki/spaces/APIDOC/pages/648348520/Tickets


04.02.20

Changes in the ticket card. Attachment of files

We continue to refine the ticket card and in this update removed a large block for attaching files, and on the text toolbar added the button "Attach file" (icon - paper clip). At the same time, the ability to attach files by dragging and dropping has been saved.

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