With co-browsing, you can get remote access to a client's display to resolve any issue faster. This function is available in Chats.
We have added a few new parameters to the report by users:
Тhese attributes are also added to the file for downloading.
We added to new columns to the downloadable general report:
We have added the option of client profile editing right from the chat page.
If you have integrated WhatsApp through Pact, now you can be the first to start a chat dialogue with a customer.
All channels created in the account are displayed in report filters now. Besides, we've fixed filters by channel type.
It became much easier to add a Facebook channel for our customers with the general SaaS account.
You can open a ticket in a new tab from the overall list without leaving the page.
Information provided by a client in a feedback form can be transmitted directly to a chat dialogue. You can set this option in the widget settings. Moreover, if that is a new client, Usedesk will automatically add his/her profile to the clients' base with the name provided in the feedback form.
Lately, if anybody must not be considered in a filter, you had to pick all users except for one manually. Now you can change a filter condition from "One of" to "All but" and add just the username that shall not be taken into account.
If there are many Usedesk users in your company, you can use a search string above the user list.
If a user does not have permission to work with any chat channel, he/she will not see it in the chat list. However, if you assign a hidden dialogue to such a user, he/she gets full access to work with it.
Not all the address fields are mandatory anymore. For example, it will be enough to add only a city to save changes.
Now you can use emoji, both in regular ticket replies and auto-replies sent by triggers or macroses.