New ticket list design
We've updated the design of the ticket list — we enable the new version upon a request to support at support@usedesk.com
Contents
- Design
- Dragging columns
- Standard filters
- Unlocking filter reordering
- Hiding the filter list
- The “More filters” button
- Two SLA columns
- Exporting all ticket pages
- Editing a ticket right in the list
- New ticket preview with the AI conversation summary
- Logging out of the account
Design
What the basic design of the ticket list looks like:
What the ticket list looks like in the new design:
Now the ticket list has a nicer, more modern design — new icons, fonts, and colors that make working with the interface more intuitive.
Dragging columns
Standard filters
We've added standard filters that companies use most often — they're pinned in the left menu.
Unlocking filter reordering
We've added the ability to lock/unlock reordering of the created filters in the left menu — locking helps avoid accidentally changing the order.
Hiding the filter list
We've made it possible to hide the top filter list — now it doesn't get in the way, but you can always expand it if you want.
The “More filters” button
We've moved the additional filters under the “More filters” button — there you can set up sorting by type, ticket participants, mentions, priority, attachments, tags, SLA, clients, and companies.
Two SLA columns
We've split the SLA column into two — previously, sorting by SLA glitched because the “SLA” column could contain two values: closing and first response. Now you can sort tickets by different types of SLA.
Exporting all ticket pages
Now you can export all ticket pages to XLSX or CSV — previously you could only export the current one.
Editing a ticket right in the list
Now you can change a ticket's status, type, priority, and assignee right in the ticket list.
New ticket preview with the AI Summarıze
To view a ticket without opening it, hover over the ticket you need — an eye icon will appear instead of the channel icon. Clicking it opens the ticket preview window. Now the preview window shows not only the conversation with the client, but also the AI Summarize.
If an AI summary hasn't been created for the ticket yet, Usedesk will offer to create one.
An already created summary can always be updated to see the latest information about the conversation.
Logging out of the account
Now you can log out of your account without going into your profile settings — you just need to click your username in the top-left corner.
