Custom fields are displayed on the ticket/chat control panel. If there are one or more required fields, a red asterisk appears above the icon.
Mandatory fields can be at different levels:
In the ticket/chat card, you must first select the first level's value and then select the values of the second and third levels in succession. If the first level is not selected, the subsequent levels will be blocked for selection and highlighted in gray.
If a tag is added to the custom field's properties, a tag will be added to the ticket.
When sending a message, the values of the custom fields are applied.