To connect Business Network - Irkutsk telephony, open "Channels" - "Telephony", press "Add".
1. Fill in the "Channel name", which will be displayed in the general channel list in the "Channels" section and when working with calls;
2. Select "Business Network - Irkutsk" telephony;
3. Copy the webhook address specified in the "Webhook for forwarding" field and click "Save".
4. Go to your personal Novotelecom cabinet, select the settings for working with API, and use the webhook address above as a third-party CRM address.
For more information on how telephony works in Usedesk, please see here.