Internal comments are used:
- For internal discussion of a request by support users and employees of other departments;
- For personal notes of a user on ticket, for example, "waiting for the manager's decision."
The company employees who have access rights "Internal employee" can only write comments and have no access to public messages.
To create a comment, press the "Comment" button. Pay attention that the "reply" button and the text input fields will change to yellow.
Due to the color chosen, you will not mix up your messages and comments.
Also, use user mentions in comments. The colleagues' list appears when you write the @ (at) and start writing a name or e-mail.
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