How to add company information and set company working hours

Company setting

Open the «Settings» → «Company» section and provide information about your company:

  • Name — company's name. By default, it is the same as the one you specified at registration;
  • City and Address;
  • Phones — add any number of phones that we can use to contact you;
  • Description — information about who you can contact at the specified phone numbers;
  • Language — the language, which your company uses to communicate with clients;
  • Send notifications via — the channel (server), which will be used for sending mail notifications. Leave «system channel», if you want to send notifications via the Usedesk server, or choose your mail channel with external connection, if you need to send via your own server;
  • Logotype — upload the company logo. The company logo will be displayed on your Knowledge base page.

After making changes, click «Save».

Company ID in UseDesk — unchangeable field, the ID of your company given when registering the company. You may need it when contacting support or for integrations.

Limits — the block displays the number of agents, internal employees and rules: current and available for the company. To increase the limits, write to Increasing the limit on the number of agents and internal employees is included in the paid package.

Working hours of the company's office

Open «Settings» → «Company working days» and set your company's working hours:

  1. Select the time zone;
  2. Tick the working days and breaks on the checkbox;
  3. Set the time to start and end the working day and breaks in the office.

If fields are not filled in with data and/or not ticked on the checkbox, the days are considered non-working (no breaks in the break box).

After making changes, click «Save».

The company's working time will be used when setting up rules (for example, for auto-replies during non-working hours or distribution of requests) and the calculation of SLA, if the working time of employees is not specified.