Voximplant provider's telephony can be connected only to outgoing calls to clients from UseDesk.
To connect Voximplant telephony, go to the «Channels» section and click «Add Channel»:
Click on «Telephony»:
3. In the user's profile in the "Telephony" block, select "voximplant", specify the login and password of the operator provided by the provider and save.
In this case, a ticket with information about the conversation will be automatically assigned to the user who communicates with the client by phone.
To call a client, click on his/her phone number in the client's card, client list, or in the "Client info" block in the ticket card.