Auto-forwarding from Google via IMAP

This option will allow you to connect Usedesk directly to your mailbox. The robot will check for new e-mail every 3-5 minutes. Only new, unread e-mails in the Inbox will be forwarded to Usedesk. Outgoing e-mail messages are sent through your mailbox server.

1. Open your mailbox at google.com (or login). In the upper right corner, click on the gear and select "Settings".

2. Select the tab "Forwarding and POP/IMAP" - "IMAP access" - "Enable IMAP" - "Save changes".

3. Click the Google application icon in the upper right corner and select "Account".

4. In the Security box, touch "Less secure app access" and turn on access to the application.

5. Set up a mail channel in Usedesk. In the "Incoming connection" and "Outgoing connection" sections, select "External" in the drop-down list. For addresses at gmail.com, we fill in the data automatically. Important! You can only connect to Gmail with encryption.

Important! You can only connect to Gmail with encryption.

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