Auto-forwarding from Gmail

Save the e-mail channel in the Usedesk and proceed to the steps for setting up the mailbox:

1. Open your mailbox at google.com (or login). In the upper right corner, click on the gear and select «Settings».


2. Select the tab «Forwarding and POP/IMAP» — «Forwarding» — «Add forwarding address».


3. Enter in the field «Enter a new forwarding address» the address of the type «company-#@inbound.usedesk.com» copied in Usedesk and click «Next».


4. Press «Proceed».


5. Do not forget to enable forwarding in your mailbox settings (Forwarding and POP/IMAP → Forwarding → Forward copies of incoming messages to addresses) .

6. Confirm the e-mail to which you will receive mail. To do this, open the «Tickets» section in the Usedesk — a confirmation letter — confirm the registration according to the instructions.