Ticket card. What's inside?

The ticket card contains all information about the request (assignee, status, event feed: correspondence/calls/service comments), tags, custom fields, reminders, client card, etc. For convenient work, the ticket card can be divided into three blocks.


Upper block

Upper block (above the line) allows you to work with ticket parameters:


Central block

Central block (under the line) contains necessary information about the request, namely:


Right block

Right block consists of client information and external connections:

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