Reminder -notify the user of the need to return to the ticket. For example, updating the ticket's status or pass the ticket to another department with the news.
To set a reminder, click the button in the icons above the ticket subject,
, select a date/time and click "Remind me". Change the status of the "Pending" ticket.
On the specified date, the current ticket will be reopened with the "Opened" status and will be displayed in the general list of tickets, as well as in the corresponding filters.
Before setting a reminder, it is useful to add an internal comment, for which purpose the ticket should be reopened. Then you and your colleagues will know what to do with this ticket after it is updated.
Was the article helpful?