WhatsApp Business and WhatsApp: comparison of integrations
WhatsApp Business is the official integration of Usedesk with WhatsApp. It is available only if you have an official account with a tick in FB*.
WhatsApp is unofficial integration of Usedesk with WhatsApp via Pact.
| WhatsApp Business | ||
|---|---|---|
| Official integration | Yes | No |
| Absence of connection breaks | Yes | No |
| Verification in FB* is required | Yes | No |
| Ability to e-mail a client after 24 hours from the time of a client reply to a message | No | Yes |
| Fixed price | No. It is difficult to predict exact payment for incoming and outgoing correspondence due to an exchange rate. | Yes |
| Ability to initiate correspondence | Yes, but only using a macro agreed with FB*. You can write to a client again only within 24 hours after his reply to a macro. | Yes, you can always initiate correspondence in a free form. |
| It is important to follow the conditions for stable integration | No | Once a week you need to go to the app and text from it for 10-15 minutes — you can do it with the same user, for example, in a test chat with yourself. The main thing is to let WhatsApp know that the app is in use. If employees sometimes reply directly from the app, you don't need to do that. |