Installing the widget: Joomla
There are several ways to install the Usedesk widget on a website made on the Joomla platform:
1. Create a chat channel in Usedesk and copy the widget code according to the instruction.
2. Go to the control panel of your website, click on «Extensions» → «Templates».
3. In the «Templates» column, click on the name of the template used. This template should have an asterisk in the «Default» column.
4. Select a file index.php
5. Paste the copied widget code in front of the closing
</body> tag and click «Save».
Ready! The widget is installed.
Installing the widget by creating a new module
1. Create a chat channel in Usedesk and copy the widget code according to the instruction.
2. Go to the control panel of your website → «System» → «General settings».
3. In the «Default editor» item, select «Editor - Without editor» and click «Save».
4. Go to the menu section «Extensions» → «Modules».
5. Click on the «Create» button.
6. Select «HTML code».
7. Fill in the «Title» field — come up with a name for the module, for example, «Usedesk widget».
8. Paste the widget code copied from the Usedesk into the field to display on the site.
9. Configure the widget display in the right menu:
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hide the title («Title» → «Hide»);
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select the position of the module on the page in the footer («Position» — «Footer»);
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publish («Status» → «Published»);
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open access to the widget for all site visitors («Access» → «Public»).
Installing the widget via FTP
1. Create a chat channel in Usedesk and copy the widget code according to the instruction.
2. Log in to your website hosting or connect using an FTP client and open the file index.php. File path: /templates/name of your template/index.php
3. Go to the end of the file, paste the copied widget code before the closing
</body> tag and save it.
Ready! The widget is installed.