To connect the Facebook page to UseDesk, Go to the «Channels» section and click «Add Channel»:
Click on Facebook:
Note! Only a public Facebook page, to which you have full administrative access, can be connected to Usedesk. In this case, if the person who added the page to Usedesk loses administrator access, the page must be tied again.
1. Fill in the Facebook authorization form;
2. Facebook will alert you when the application accesses your profile;
3. After authorization, select the connection page by ticking the checkbox;
4. Confirm the connection;
5. The page will appear in the channel list until the access key is active. When the time comes to update the key, you will receive an email asking you to update your settings.
Once connected, personal messages arrive at Usedesk, and messages to clients from Usedesk appear on Facebook. The same is true for comments on the Facebook page wall.
By default, messages from Facebook come to the ticket card, but if you want to process them in the chat, go to the channel settings and tie them to the desired chat channel.