New API method: Get agent work status change history
Usedesk now provides a new API method — “Get agent work status change history”.
With this method, you can track how an agent switched between “Online” and “Offline” statuses in chats and tickets over a selected period.
The method returns a detailed history of changes for a specific employee, making it easier to analyze team workload and monitor working time.
You can find more details about the method in the new article via the link.
Detailed information about agent statuses and how they are used in the system: