Keyboard shortcuts (hotkeys)
To handle tickets and chats faster, use keyboard shortcuts:
- Quickly switch between chats: K/J (k — up, j — down)
- Switch between tickets: K/J (k — forward, j — back)
- Change the agent status on the tickets/chats tab: U+S
- Assign a ticket/chat to yourself while in the ticket/chat card: U+M
- Create a new ticket from anywhere in the system: U+N
- Reset filters on the ticket list page: ESC
- Open the reply editor on the “Message” tab in the ticket card: U+E
- Open the reply editor on the “Comment” tab in the ticket card: U+C
- Move a ticket/chat to the “Solved” status: Shift+U+D
- Move a ticket/chat to the “Pending” status: Shift+U+W
- Move a ticket/chat to the “On hold” status: Shift+U+H
- Open the macro selection menu in the editor (the cursor must be in the message input field): Ctrl+Alt+T