Push notifications set up

To receive push notifications about new messages from clients, you need to create an API channel.

API channel creation

1. Open the section «Channels» → «Add channel»:

2. Select the item «API»:

After adding a channel, three blocks for set up appear on the page: «API», «Tracking tickets» and «Tracking chats».

Fill in the blocks:

Channel name — for example, «Push notifications in the app»;
Redirect url — https://notify.usedesk.com/notification/send/{company_id}. For example: https://notify.usedesk.com/notification/send/153712;
JSON request — tick the check box
send to UTF-8 — tick the check box;
Watch channels — tick all check boxes.

Tick all check boxes:

Tick all check boxes:

Do not forget to save changes :)

Finished, push notifications are set up!

A notification will only come if a ticket is assigned to an agent. If a ticket does not have an executor, or if a ticket is assigned to a group, no notifications will come;
For notifications to come, agents must have an access to work with a channel in which a target action was executed.