Push notifications set up

To receive push notifications about new messages from clients, you need to create an API channel.

API channel creation

1. Open the section «Channels» → «Add channel»:

2. Select the item «API»:

After adding a channel, three blocks for set up appear on the page: «API», «Tracking tickets» and «Tracking chats».

API channel set up

API

Fill in the blocks:

• Channel name — for example, «Push notifications in the app»;
• Redirect url — https://notify.usedesk.com/notification/send/{company_id}. For example: https://notify.usedesk.com/notification/send/153712;
• JSON request — tick the check box
• send to UTF-8 — tick the check box;
• Watch channels — tick all check boxes.

Tracking tickets

Tick all check boxes:

Tracking chats

Tick all check boxes:

Do not forget to save changes :)

Finished, push notifications are set up!

Nuances

• A notification will only come if a ticket is assigned to an agent. If a ticket does not have an executor, or if a ticket is assigned to a group, no notifications will come;
• For notifications to come, agents must have an access to work with a channel in which a target action was executed;
• A notification will not work if you execute a targeted action yourself. It will work if a targeted action was executed, for example, by another agent or with a trigger.