Updates in the ticket list notifications
Previously, you had to manually refresh the ticket list page to see new tickets. Now Usedesk automatically tracks changes and notifies you about updates in your selected filter. This helps you avoid missing important tickets and work more efficiently.
Notifications about changes in the ticket list are available only in the new design — the new version can be enabled upon request via support@usedesk.com
Read more about the new ticket list design and how it differs from the old one in this article.
Types of notifications
There are two types of notifications:
1. In the filter list (left side)
An indicator appears next to the filter name if the number of tickets in it has changed.
2. At the top of the ticket table
At the top of the table, a blue banner will appear with the text “There are changes in the table” and a “Show” button.
After updating the filter using the Show button or by clicking the filter on the left, newly added tickets will be highlighted in blue.
To remove the highlight, simply hover over the updated ticket.
Important! The system cannot automatically track changes if you manually modify filter parameters without saving the filter or applying the search.
In this case, the current saved filter will not be highlighted in gray in the sidebar, and a gray badge with the text “Auto-refresh is inactive” will appear next to the filter name at the top of the page.
