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Widget
Usedesk widget
Connection, configuration and widget features
Buttons in the chat
Forms in the chat
Widget via GTM (Google Tag Manager)
Installing the widget: Tilda
Installing the widget: WordPress
Installing the widget: Wix
Installing the widget: 1C-Bitrix
Installing the widget: Joomla
Installing the widget: Drupal
Social media
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Social media
VK integration (community)
Facebook integration
Instagram integration
Messengers
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Messengers
Telegram integration via your own bot
Telegram integration via a personal account
Viber integration
Viber integration via a bot
WhatsApp integration
WhatsApp Business integration
WhatsApp Business and WhatsApp: comparison of integrations
How to fix WhatsApp connection failure
Slack integration
Buttons for automating primary dialogs
Email
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Email
E-mail connection
Connecting Google mail
Connecting Office 365 mail
Mail connection and message sending errors
Auto-forwarding from Gmail
Auto-forwarding from Yandex
Auto-forwarding from Mail.ru
Telephony
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Telephony
Telephony
Gravitel telephony integration
Mango Telecom telephony integration
Telfin telephony integration
Enforta telephony integration
Megaphone telephony integration
TTK telephony integration
WestCall Moscow telephony integration
Virgin connect telephony integration
Gars Telecom telephony integration
Communication science telephony integration
RiNet telephony integration
Siberian Networks telephony integration
Avantel telephony integration
Home.ru telephony integration
WestCall St. Petersburg telephony integration
Novotelecom telephony integration
Business Network — Irkutsk telephony integration
MGTS telephony integration
Voximplant telephony integration
Sipuni telephony connection
Additional settings
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Additional settings
Additional channel settings
Tickets
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Tickets
Online chat
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Online chat
Chat components
Chat: how to configure
Agent status: online/offline
Co-browsing
Сreating outgoing chats
Ticket list
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Ticket list
Setting up a list of tickets
Filters and search by tickets
Online/offline statuses of agents in tickets
Outgoing ticket creation
Ticket card
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Ticket card
Ticket card. What's inside?
Ticket assignee
Tags
Work with custom fields
Service comments
Reminders
SLA on the ticket card
Status, type and priority of tickets
How to respond to client messages
Internal comments
Variables of text fields
Change of the sender (client)
Channel changing
Other tickets
Ticket merging
Automatic translation
Collision detection
Channel availability notifications
Working with tickets in messengers and social networks
Сlients and companies
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Сlients and companies
Client list
Client's card
Client profile merging
Сompanies
Settings and agents
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Settings and agents
Teamwork
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Teamwork
List of agents
Adding and removing an agent
Agent profile settings
Agent groups
Bot
The activity feed
Company settings
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Company settings
How to add company information and set company working hours
White lists and black lists
CSI (Customer Satisfaction Index)
Custom CSI page
SLA (Service Level Agreement)
Blocks
Two-factor authentication
Security
Limits
Custom fields
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Custom fields
List of custom fields
Field type: text
Field type: list
Field type: checkbox
Field type: nested list
Knowledge Base
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Knowledge Base
Creating Knowledge base
Adding articles to the Knowledge base
Visual design of the Knowledge base
Article design
Automation
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Automation
Macroses
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Macroses
List of macroses
Macroses creation
Using macroses
Triggers
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Triggers
List of triggers
Triggers creation
List of conditions and actions in the triggers
Manual starting triggers
Examples of useful triggers
Creating a coherent chain of triggers
Advanced trigger features (regexp)
Distribution of requests in chats and tickets
Setting of notifications in Telegram
Setting of notifications in Slack
Often mistakes in triggers
Reports
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Reports
Reports types
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Reports types
General report
Report on agents
CSI Report
Chat Report
SLA Report
Custom fields report
Integration and API
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Integration and API
CRM
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CRM
amoCRM
Hubspot
Bitrix24
RetailCRM
RutterAPI
Dashly
Task Trackers
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Task Trackers
Jira
Tmetric
Asana
Mentions and reviews monitoring
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Mentions and reviews monitoring
AppFollow
YouScan
Yandex.Market
Brand Analytics
Rocketdata
Asodesk
Work with messengers
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Work with messengers
Botmother
Infobip
Landbot
WhatsApp Business via ChatArchitect
WeChat
Pact
Other integrations
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Other integrations
Tinkoff Quality Management: speech analytics
Zapier
Google Docs Integration with Zapier
Azure Active Directory
Albato
VTEX
API
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API
API documentation
SDK
API channel configuration
Mobile app
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Mobile app
General settings
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General settings
Push notifications set up
Updates
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Updates
Recent updates
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Recent updates
Automatic tag for outgoing tickets
Widget settings. Sending a greeting at each initialization of a chat
Own Knowledge base domain: automating the issuance of SSL certificates
Mobile Knowledge base menu
Processing group chats in WhatsApp
New type of report: report on custom fields
Generating an agent report in the background
New update publication format
Archive of updates
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Archive of updates
November 2023
September 2023
July 2023
April 2023
March 2023
February 2023
January 2023
December 2022
November 2022
October 2022
September 2022
August 2022
July 2022
June 2022
May 2022
April 2022
March 2022
February 2022
January 2022
December 2021
November 2021
October 2021
September 2021
August 2021
July 2021
June 2021
May 2021
April 2021
March 2021
February 2021
January 2021
December 2020
November 2020
October 2020
September 2020
August 2020
July 2020
June 2020
May 2020
April 2020
March 2020
February 2020
January 2020
December 2019
November 2019
October 2019
September 2019
August 2019
July 2019
June 2019
May 2019
April 2019
March 2019
February 2019
January 2019
December 2018
November 2018
October 2018
Usedesk
support@usedesk.com
Channels
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Integration and API
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Channels
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Categories
Email
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E-mail connection
Connecting Google mail
Connecting Office 365 mail
Mail connection and message sending errors
Auto-forwarding from Gmail
Auto-forwarding from Yandex
Auto-forwarding from Mail.ru
Widget
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Usedesk widget
Connection, configuration and widget features
Buttons in the chat
Forms in the chat
Widget via GTM (Google Tag Manager)
Installing the widget: Tilda
Installing the widget: WordPress
Installing the widget: Wix
Installing the widget: 1C-Bitrix
Installing the widget: Joomla
Installing the widget: Drupal
Messengers
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Telegram integration via your own bot
Telegram integration via a personal account
Viber integration
Viber integration via a bot
WhatsApp integration
WhatsApp Business integration
WhatsApp Business and WhatsApp: comparison of integrations
How to fix WhatsApp connection failure
Slack integration
Buttons for automating primary dialogs
Social media
chevron_right
VK integration (community)
Facebook integration
Instagram integration
Telephony
chevron_right
Telephony
Gravitel telephony integration
Mango Telecom telephony integration
Telfin telephony integration
Enforta telephony integration
Megaphone telephony integration
TTK telephony integration
WestCall Moscow telephony integration
Virgin connect telephony integration
Gars Telecom telephony integration
Communication science telephony integration
RiNet telephony integration
Siberian Networks telephony integration
Avantel telephony integration
Home.ru telephony integration
WestCall St. Petersburg telephony integration
Novotelecom telephony integration
Business Network — Irkutsk telephony integration
MGTS telephony integration
Voximplant telephony integration
Sipuni telephony connection
Additional settings
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Additional channel settings
Additional settings
Additional channel settings