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Channels
Email

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Email
E-mail connection
Connecting Google mail
Connecting Office 365 mail
Mail connection and message sending errors
Auto-forwarding from Gmail
Auto-forwarding from Yandex
Auto-forwarding from Mail.ru

Messengers

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Messengers
Telegram integration via your own bot
Telegram integration via a personal account
Viber integration
Viber integration via a bot
WhatsApp integration
WhatsApp Business integration
WhatsApp Business and WhatsApp: comparison of integrations
How to fix WhatsApp connection failure
Slack integration
Buttons for automating primary dialogs

Social media

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Social media
VK integration (community)
Facebook integration
Instagram integration

Widget

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Widget
Usedesk widget
Connection, configuration and widget features
Buttons in the chat
Forms in the chat
Widget via GTM (Google Tag Manager)
Installing the widget: Tilda
Installing the widget: WordPress
Installing the widget: Wix
Installing the widget: 1C-Bitrix
Installing the widget: Joomla
Installing the widget: Drupal

Telephony

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Telephony
Telephony
Gravitel telephony integration
Mango Telecom telephony integration
Telfin telephony integration
Enforta telephony integration
Megaphone telephony integration
TTK telephony integration
WestCall Moscow telephony integration
Virgin connect telephony integration
Gars Telecom telephony integration
Communication science telephony integration
RiNet telephony integration
Siberian Networks telephony integration
Avantel telephony integration
Home.ru telephony integration
WestCall St. Petersburg telephony integration
Novotelecom telephony integration
Business Network — Irkutsk telephony integration
MGTS telephony integration
Voximplant telephony integration
Sipuni telephony connection

Additional settings

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Additional settings
Additional channel settings

Tickets

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Tickets
Online chat

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Online chat
Chat components
Chat: how to configure
Agent status: online/offline
Co-browsing
Сreating outgoing chats

Ticket list

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Ticket list
Setting up a list of tickets
Filters and search by tickets
Online/offline statuses of agents in tickets
Outgoing ticket creation

Ticket card

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Ticket card
Ticket card. What's inside?
Ticket assignee
Tags
Work with custom fields
Service comments
Reminders
SLA on the ticket card
Status, type and priority of tickets
How to respond to client messages
Internal comments
Variables of text fields
Change of the sender (client)
Channel changing
Other tickets
Ticket merging
Automatic translation
Collision detection
Channel availability notifications
Working with tickets in messengers and social networks

Сlients and companies

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Сlients and companies
Client list
Client's card
Client profile merging
Сompanies

Settings and agents

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Settings and agents
Teamwork

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Teamwork
List of agents
Adding and removing an agent
Agent profile settings
Agent groups
Bot
The activity feed

Company settings

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Company settings
How to add company information and set company working hours
White lists and black lists
CSI (Customer Satisfaction Index)
Custom CSI page
SLA (Service Level Agreement)
Blocks
Two-factor authentication
Security
Limits

Custom fields

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Custom fields
List of custom fields
Field type: text
Field type: list
Field type: checkbox
Field type: nested list

Knowledge Base

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Knowledge Base
Creating Knowledge base
Adding articles to the Knowledge base
Visual design of the Knowledge base
Article design

Integration and API

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Integration and API
CRM

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CRM
amoCRM
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Bitrix24
RetailCRM
RutterAPI
Dashly

Task Trackers

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Task Trackers
Jira
Tmetric
Asana

Mentions and reviews monitoring

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Mentions and reviews monitoring
AppFollow
YouScan
Yandex.Market
Brand Analytics
Rocketdata
Asodesk

Work with messengers

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Work with messengers
Botmother
Infobip
Landbot
WhatsApp Business via ChatArchitect
WeChat
Pact

Other integrations

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Other integrations
Tinkoﬀ Quality Management: speech analytics
Zapier
Google Docs Integration with Zapier
Azure Active Directory
Albato
VTEX

API

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API
API documentation
SDK
API channel configuration

Updates

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Updates
2024

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2024
Own Knowledge base domain: automating the issuance of SSL certificates
Mobile Knowledge base menu
Processing group chats in WhatsApp
New type of report: report on custom fields
Generating an agent report in the background
New update publication format

2023

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2023
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2022

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2022
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2021

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2021
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2020

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2020
December
November
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August
July
June
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2019

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2019
December
November
October
September
August
July
June
May
April
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January

2018

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2018
December
November
October

Automation

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Automation
Triggers

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Triggers
List of triggers
Triggers creation
List of conditions and actions in the triggers
Manual starting triggers
Examples of useful triggers
Creating a coherent chain of triggers
Advanced trigger features (regexp)
Distribution of requests in chats and tickets
Setting of notifications in Telegram
Setting of notifications in Slack
Often mistakes in triggers

Macroses

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Macroses
List of macroses
Macroses creation
Using macroses

Reports

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Reports
Reports types

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Reports types
General report
Report on agents
CSI Report
Chat Report
SLA Report
Custom fields report

Mobile app

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Mobile app
General settings

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General settings
Push notifications set up

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