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Usedesk widget
Connection, configuration and widget features
Buttons in the chat
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Widget via GTM (Google Tag Manager)
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Messengers
Telegram integration via your own bot
Telegram integration via a personal account
Viber integration
Viber integration via a bot
WhatsApp integration
WhatsApp Business integration
WhatsApp Business and WhatsApp: comparison of integrations
How to fix WhatsApp connection failure
Slack integration
Buttons for automating primary dialogs
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Social media
VK integration (community)
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Telephony
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Telephony
Telephony
Gravitel telephony integration
Mango Telecom telephony integration
Telfin telephony integration
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Megaphone telephony integration
TTK telephony integration
WestCall Moscow telephony integration
Virgin connect telephony integration
Gars Telecom telephony integration
Communication science telephony integration
RiNet telephony integration
Siberian Networks telephony integration
Avantel telephony integration
Home.ru telephony integration
WestCall St. Petersburg telephony integration
Novotelecom telephony integration
Business Network — Irkutsk telephony integration
MGTS telephony integration
Voximplant telephony integration
Sipuni telephony connection
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Additional settings
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Tickets
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Online chat
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Chat: how to configure
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Ticket list
Setting up a list of tickets
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Ticket card
Ticket card. What's inside?
Ticket assignee
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SLA on the ticket card
Status, type and priority of tickets
How to respond to client messages
Internal comments
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Сlients and companies
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Settings and agents
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Teamwork
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Company settings
How to add company information and set company working hours
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Custom fields
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Custom fields
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Field type: text
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Knowledge Base
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Knowledge Base
Creating Knowledge base
Adding articles to the Knowledge base
Visual design of the Knowledge base
Article design
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Automation
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Macroses
List of macroses
Macroses creation
Using macroses
Triggers
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Triggers
List of triggers
Triggers creation
List of conditions and actions in the triggers
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Examples of useful triggers
Creating a coherent chain of triggers
Advanced trigger features (regexp)
Distribution of requests in chats and tickets
Setting of notifications in Telegram
Setting of notifications in Slack
Often mistakes in triggers
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Reports
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Reports types
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CRM
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Task Trackers
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Mentions and reviews monitoring
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Mentions and reviews monitoring
AppFollow
YouScan
Yandex.Market
Brand Analytics
Rocketdata
Asodesk
Work with messengers
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Work with messengers
Botmother
Infobip
Landbot
WhatsApp Business via ChatArchitect
WeChat
Pact
Other integrations
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Other integrations
Tinkoff Quality Management: speech analytics
Zapier
Google Docs Integration with Zapier
Azure Active Directory
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API
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Mobile app
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Mobile app
General settings
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General settings
Push notifications set up
Updates
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Updates
2024
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2024
Widget settings. Sending a greeting at each initialization of a chat
Own Knowledge base domain: automating the issuance of SSL certificates
Mobile Knowledge base menu
Processing group chats in WhatsApp
New type of report: report on custom fields
Generating an agent report in the background
New update publication format
2023
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