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WhatsApp Business and WhatsApp: comparison of integrations
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Telephony
Gravitel telephony integration
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WestCall Moscow telephony integration
Virgin connect telephony integration
Gars Telecom telephony integration
Communication science telephony integration
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Avantel telephony integration
Home.ru telephony integration
WestCall St. Petersburg telephony integration
Novotelecom telephony integration
Business Network — Irkutsk telephony integration
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Ticket list
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Ticket card. What's inside?
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Custom fields
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2024
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2024
Own Knowledge base domain: automating the issuance of SSL certificates
Mobile Knowledge base menu
Processing group chats in WhatsApp
New type of report: report on custom fields
Generating an agent report in the background
New update publication format
2023
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Triggers
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Creating a coherent chain of triggers
Advanced trigger features (regexp)
Distribution of requests in chats and tickets
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Macroses
List of macroses
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Reports types
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