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  • Morearrow_drop_down
    • support@usedesk.com
    • Channels
    • Tickets
    • Settings and agents
    • Automation
    • Reports
    • Integration and API
    • Mobile app
    • Updates
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Categories

  • Teamwork chevron_right
    • List of agents
    • Adding and removing an agent
    • Agent profile settings
    • Agent groups
    • Bot
    • ​The activity feed
  • Company settings chevron_right
    • How to add company information and set company working hours
    • White lists and black lists
    • CSI (Customer Satisfaction Index)
    • Custom CSI page
    • SLA (Service Level Agreement)
    • Blocks
    • Two-factor authentication
    • ​Security
    • Limits
  • Custom fields chevron_right
    • List of custom fields
    • Field type: text
    • Field type: list
    • Field type: checkbox
    • Field type: nested list
  • Knowledge Base chevron_right
    • Creating Knowledge base
    • Adding articles to the Knowledge base
    • Visual design of the Knowledge base
    • Article design

Custom fields

  • List of custom fields
  • Field type: text
  • Field type: list
  • Field type: checkbox
  • Field type: nested list
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