Changed the layout of the request card. Text "Enter - new paragraph, Shift+Enter - moving to the next line" as a placeholder for the response field, calculating the number of characters to the right of the header. It decreased the initial state of the field for entering the message.
In situations where we want to send several teachers a request to open a timetable for a student. There is now a mass mailing functionality, but the recipient can access the other recipients' addresses. That is, we cannot make a hidden delivery. The hidden field during delivery is implemented so that recipients do not see other recipients from this field.
We added a button for the "Everything but" tag filter - it works the same way as in other filters. In the case of the "All except" condition, it allows you to filter only those tickets that contain all the tags specified in the condition. If there is such a tag, it is not displayed in the list.
One logic In all messengers, the evaluation is done via the emoji. In the telegram, buttons come in.
When a client marks VIP, their mails are added to the white list and removed from the blacklist. If the client is flagged as a spammer, their mails are added to the blacklist (not removed from the white list). The client's tickets get the status of "spam".
Removed tag formatting in messages via the WhatsApp botmom channel. If unallocated links are displayed in the text of the message because WhatsApp does not detect them.
Now it is possible to drag and drop files into the correspondence history area and then the system will immediately send the file to the chat. You can drag and drop several files into this area, and the system will immediately send them as separate messages.
You can also attach one screenshot from the clipboard by combining ctrl+v. The system will attach it to the message and send it when you press "Send". This is a very convenient function if you use applications to save screenshots to the clipboard.
In the list of queries the possibility to search for queries by their number is added.
There is a method of obtaining the channel list: https://api.usedesk.ru/channels
The method can accept the channel_type parameter for filtering by channel type.
Now it is possible to filter fields of the "Drop-down list" and "Sublist" types by the "Value not selected" condition. This value will be useful if you need to get the list of all requests where your additional field is not filled in.
The system has always had the logic of specifying an additional number for the client. It is significantly outdated and does not allow adding large numbers, such as Belarusian ones. We have eliminated this logic and this problem.
In response to the method of obtaining information about the ticket https://api.usedesk.ru/ticket, we added the output of the file type passed in the files parameter. Displays the mime-type file as 'application/x-xls'.
Added parameter in the server response to the api.usedesk.ru/ticket method: channel_id. This parameter displays the channel through which the request was created.
Now you can work with chats directly from the request module. Responding to the request card - the system will throw the answer to the chat and back.