Changes in telephony connection TELFIN
When Telfin telephony is connected, the system now sends an API request to get a list of operator IDs.
The Operator ID list is displayed in the new field "List of operator IDs" in the channel creation card.
Display quotes in the Request form when responding to a client
We continue to work with the Request card and have limited the "Reply" block's height in this update. Now you can view long messages and quotes when responding using the scroll.For those who use the "Show quote when replying" setting in the "E-Mail" channel, we have added the "Show quote" button in the "Reply" box, under which the quote will be hidden.
Changes in the Ticket and Chat card
- If an employee does not have access to an external response, the system will open a field with a yellow backlight only with the "Comment" tab;
- If an employee does not have permission to reply at all, the field for reply will be hidden.
Additionally, in the Request form, we have reduced the autocomplete "Find in Help Center" by half, and to the right of it, we have placed the buttons "Add the address to copy" and "Send a message."
When you click on the "Add the address to copy" button under the "Find in help centere" field, you will see a block with the fields "Copy" and "Hidden copy" - now you do not need to minimize and expand the block, it will be opened.
Check additional fields at the end of the Chat
By analogy with the Request card, we have added a check on filling in the mandatory fields in the Chat. When the Chat is over (the "End dialog" button), the system reacts to the required additional fields by highlighting them in red.