October

General updates

28.10.22

Rules. A new condition

Previously in the rules you could select the «Message» condition in the «What» block, and the rule responded to any last message in the ticket. But this greatly narrowed the scope of possibilities for the condition.

For example, you have autoreply set up. As the rule was only able to check the last message, it saw the autoreply, but the client’s message went unnoticed.

That`s why we added an additional condition to the «Message» condition, where you can specify exactly which last messages the rule should respond to:

Now, when the rules can take into account the message’s type and its author, processes can be automated more pointwise. For example, to set up the rules, which will respond to trigger words in the first client’s message.

If your company has already the rules with the «Message» condition, do not worry, they will work in the same way. By default, we have the additional «Last» condition for existing rules.

Mobile app

06.10.22

iOS app update

In the new version of the iOS app:

• added push notifications! Do not miss you clients’ replies and show them a cool level of service. We will also notify about our speedy support replies;
• made a simple dive into the helpdesk for new clients — due to the system tips you will understand the interface even faster!
• doublechecked every button in the app and troubleshot. Everything works perfectly;
• made dozens of small improvements to make handling enquiries even more pleasant.

You can update the app following the link.

03.10.22

Android app update

In the new version of the Android app:

• made a simple dive into the helpdesk for new clients — due to the system tips you will understand the interface even faster!
• fixed the «Status» and «Priority» buttons — they work again;
• added a possibility to change a client’s avatar;
• made several small improvements to make handling tickets even more pleasant.

You can update the app following the link.