The size of the text-entry box you configured for yourself is now saved for all chats. So feel free to change the height of the field for convenient work in your account. And if you and your colleague are working at the same computer, for example, in shifts, you can share your settings with him (the settings are saved for any user if he logs in from the same browser).
In the request card interface, you can now change the status, priority and type much faster. We reduced the number of clicks and added a new style to the buttons.
And in the Extensions section, the toggles now look different.
Twitter. Information in the client card
We have a big task in work to fill client card with valid information. And since the data can be pulled from different channels, we decided to update portions.
When using Twitter, the following information gets into the client card (if it's not filled out earlier):
- Avatar - pulled from Twitter (client profile);
- Name - pulled from Twitter (client's profile);
- Social networks - pulled from Twitter (client's profile link).
API. Logging of changes in additional fields
Now when custom fields are changed through API, the logs will be displayed in the request form.
Along with this, we added the possibility to pass not only value's id but also the value of the field itself in the ticket's update method (https://api.usedesk.ru/update/ticket) for dropdown lists.
Integrations. Telephony OnlinePBX
Expanding telephony at the speed of light. The new OnlinePBX telephony is added to the integration piggy-bank, it's now available for customization in Usedesk and full-fledged usage. Details in our article
WhatsApp Business. Initializing a chat through Usedesk
In WhatsApp Business, as everyone has long known (or maybe not known), to send the first message to a client, you need to use a template agreed upon with Facebook in advance.
In Usedsek, it's now possible to connect WhatsApp Business to work and initialize a chat with a client, using the "Create WhatsApp chat" button.
We've added a "Business" setting to the WhatsApp channel and the ability to insert a template name with variables when initializing the chat.
Knowledge Base. Article Activity Date
We haven't neglected such a section as "Knowledge Base". In it, we've added the ability to configure the article's visibility for a certain period.
To do this, use the "Active until" setting to specify the date until which the article will be available to users in your Knowledge Base.