When something goes wrong in work, it’s important to stay calm and see a situation clearly. Sometimes errors happen in the system — for example, if an agent doesn’t have access to a certain section or there are technical works on a site.

So that errors do not unsettle you, we have redesigned error pages and made them more informative — you will always know what to do :)

Users, who haven’t worked with Usedesk yet, do not always intuitively understand, why triggers can be useful and how to configure them. That’s why we added pre-configured triggers for new users — these are trigger macros with tips on how to use them. It’s easier to automate processes with their help: the support team will work more effectively, and clients will be happier!

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