General updates



When something goes wrong in work, it’s important to stay calm and see a situation clearly. Sometimes errors happen in the system — for example, if an agent doesn’t have access to a certain section or there are technical works on a site.

So that errors do not unsettle you, we have redesigned error pages and made them more informative — you will always know what to do :)


Triggers. Trigger macros for new users

Users, who haven’t worked with Usedesk yet, do not always intuitively understand, why triggers can be useful and how to configure them. That’s why we added pre-configured triggers for new users — these are trigger macros with tips on how to use them. It’s easier to automate processes with their help: the support team will work more effectively, and clients will be happier!