To do so, use the mandatory parameters described in the documentation and additional parameters:
Note! For the message to reach the client, parameters from and user_id are mandatory.
Any outgoing message you create will be sent to the client, which you will see in the "Chat" and "Tickets" sections. Also, information about creating a chat will be displayed.
When sending a message to the WhatsApp channel, the server will return the status:
We have added a new parameter accessible_for_agent_id to methods https://api.usedesk.ru/ticket and https://api.usedesk.ru/tickets, which takes into account the ID of the employee and is responsible for his rights in the system. That is, the system will now give the list of tickets/information on a specific ticket, taking into account the rights of a selected employee.
Additionally, when accessible_for_agent_id parameter is used, the server will return the level of employee's rights. The rights variable is responsible for this:
For more details, see the API documentation.
Our system is used not only by CIS countries, so today the system is also translated into Portuguese.
If you are doing your integration and want to send detailed information about your clients' writing, use the new chanel_data parameter. This array contains e-mail addresses, ids and phones. See the API documentation.
If you come across copies of addresses while working with e-mail, this update is for you. When a message with addresses other than the main address (the "Main e-mail" field) gets to Usedesk, it gets to the "Copy" field in the request card.
Now the system reacts to the last message in the request card, i.e. if an employee deletes copies and replies to a client who wrote a letter from Usedesk, the reply will go without copies, and they will not get any longer in the "Copy" field. Except if someone manually adds them again.
If you haven't found the ready integration in Usedesk, the new Albato service, which links UseDesk with 118 applications and services, is presented to your attention. Read about how integration with Usedesk works on our Knowledge Base page.