A widget. A feedback form
Now there is an ability to do it. There are new items in the «Feedback form» section of the widget settings:
If you do not fill them out, clients will receive a standard message, shown in the first screenshot. Or you can enter your own texts, and then after filling out a form, a client will see them:
A widget. A new message sound
A widget. Hiding by clicking outside the area
We added a new widget setting — «Hide when clicking outside the area». By default, the setting is enabled. If you disable it, a client can hide a widget only by clicking the cross in its corner. If the setting is on, a widget will be hidden, when clicked outside its area.
You can use forms to request additional client data: an e-mail, a phone number, a name, a position or any other information.
A form code can be added to almost any outgoing message, it can be inserted in triggers, in a usual agent reply, in macroses, or using the API. You can send a form to a client from several fields or from one field.
Follow the link to read the article about creating forms.