General updates


A widget. A feedback form

Previously, when filling out a feedback form, a client always saw a message like this:

It was impossible to edit it. Yes, the text is unique enough, but impersonal – there was no editing ability to adjust texts to your company Tone of voice.

Now there is an ability to do it. There are new items in the «Feedback form» section of the widget settings:

If you do not fill them out, clients will receive a standard message, shown in the first screenshot. Or you can enter your own texts, and then after filling out a form, a client will see them:


A widget. A new message sound

There is a cool feature now – a new message sound, to be sure clients do not miss your replies in a widget. You can choose any of five sounds in a widget settings by listening to it.

If needed, a client can mute notifications by clicking the icon in a widget’s corner.


A widget. Hiding by clicking outside the area

We added a new widget setting — «Hide when clicking outside the area». By default, the setting is enabled. If you disable it, a client can hide a widget only by clicking the cross in its corner. If the setting is on, a widget will be hidden, when clicked outside its area.

A widget hiding when clicked outside its area is a useful and intuitively clear addition for clients. It’s convenient, if a client continues to explore your site after a chat with the support — when you click any section, a widget will hide, not to interfere with comfortable work.



Form sending

You can now send forms in the SDK:

You can use forms to request additional client data: an e-mail, a phone number, a name, a position or any other information.

Forms help to automate a part of correspondence and get input data before a support agent starts working with a dialogue. Data provided by a client will be automatically displayed in Usedesk, and agents won’t need to fill out anything manually, it means they will have more time for solving important issues!

A form code can be added to almost any outgoing message, it can be inserted in triggers, in a usual agent reply, in macroses, or using the API. You can send a form to a client from several fields or from one field.

Follow the link to read the article about creating forms.