Chat. Saving previously entered text
- for a specific chat and user;
- when you refresh the chat page;
- when switching between chats and closing a chat;
- before the chat is closed (Done / Done / Spam / Subscribe / Deleted).
iOS. New functions when clicking on a request number
- Share a link to the current request on social networks, messengers;
- Copy link to the current request.
SLA. Sorting in the query list
- Ascending - sorts by the least time of the two metrics (the time of the first response (with further correspondence, it will change to the time of the subsequent response) and the time until the request is completed);
- Descending - sorts by the most time of the two metrics (time of the first response (with further correspondence, it will change to the time of the subsequent response) and the time before the request is completed)
Request card. Resizing blocks
In the request card, you can change the size of the right block for yourself (customer information). Drag the icon next to the "Customer Information" block.
SDK. iOS. Improvement of the rating in the chat
API. Search queries for a specific additional field
- id - id of the additional field;
- value - the value of the additional field
SDK. iOS. Improvement of FF in the chat
In the current update, we began to respond to the settings of the Feedback Form (FF), which are configured in your widget channel:
- Never - the chat is always displayed;
- Outside working hours - FF is displayed if there are no online operators;
- Always FF only - still displays FF;
- Always FF + chat - FOS is displayed, and after filling - a chat to which information about the filled data is sent to the FF.
Greetings, topics of the appeal, and additional fields are also duplicated in the FF.
WebP format (or stickers from messengers)
Telegram. File upload restrictions
Telegram has its limitations, but we know how to bypass them.
A file can be sent from Telegram to Usedesk no more than 20 MB in size. And so that your customers know about it for sure, we have added an information tip "Maximum file size: 20 MB".
Files form Usedesk larger than 50MB will be sent to the client as a download link.
- a new design that you can adjust to your corporate style;
- even more parameters for customization
See the documentation for details.
SDK. iOS. Localization system
- localeldentifier - supports four languages: Russian, English, Portuguese, Spanish (ru, en, pt, es), and you can also transfer your language dictionary. You can view the keys and current locales in the UDLocalizeManager. If you pass your glossary, it must contain all the keys of the default localization.
Audio and video player in chats and requests
If a client sends you an audio or video file, it is not necessary to download it. We have added the ability to listen/view audio/video files to the request card and chat. Additionally, we began to react to the link from youtube, turning it into a player.
- Start / Pause;
- Fullscreen (video player only)
Channel availability notifications
We are setting "No messages" to add channel availability quickly for your peace of mind and ours. This setting goes next to a notification that will track the absence of messages from clients in a specific channel for n-time. For details, see the instructions.
SDK. iOS. Message delivery status
The chat began to display information about the sending and delivery of messages and files:
Jira. New features in the additional block
The agent's actions are now summarized in the "Activity feed" table, which is located in the agent's profile and includes the following events:
- External comments of the agent;
- Internal agent comments;
- Agent actions in the request;
- Switching agent status in requests;
- Switching agent status in chats
Instagram. WhatsApp. Error display on lost connection
In the WhatsApp and Instagram channels, we added error tracking when the connection with Usedesk is lost. It will show the error in red indicating the reason.
For example: "The connection with your phone has been lost. Check if the phone is charged, with WhatsApp activated and connected to a stable internet network."