Usedesk in the VTEX platform
VTEX is a Brazilian e-commerce platform that allows you to create marketplaces, manage orders and accept payments. Usedesk enables you to embed our widget in customer stores. Read more in our article.
Android. New functions by clicking on a ticket number
- Share a link to the current request on social networks, messengers;
- Copy the link to the current ticket.
Android. Working with copies in a mail channel
The color of the button depends on the availability of copies. If no copies are specified, the color is gray.
Android. Filtering tickets by channel type
Added the ability to filter tickets by channel type.
Android. Preset filters on the tickets page
- “My” - requests where the executor is the current user in the statuses “New,” “Open,” “Pending,” “On hold,” “Completed,” “Closed”;
- “Open” - requests in the statuses “New,” “Open,” “Pending,” “On hold”;
- "Completed" - requests with statuses "Completed", "Closed"
API. Date and time SLA in the tickets methods
- first response time
- next response time
- time to execution
Let's talk about new external integrations. One of them is the integration with Rutter, which will allow you to track data on orders in stores (Shopify, Square, Wix, Amazon, eBay, Etsy,and others) in Usedesk. Read more about the settings in our article.
Android. Html messages in a ticket
Html messages are displayed in the ticket (without unnecessary tags and buttons) with the ability to open the full html page.
iOS. Automatic status change on reply
Added the ability to specify the status to transfer a ticket to when responding to a client: "Completed," "On hold," "Pending," "Do not change."
iOS. Bulk Tickets Edit and Colored Icons
In addition, the requests included in the list are now colored.
Tickets. Channel type icon
Triggers. New parameter "Email copy"
Webhooks. Variable values are displayed in the "text" parameter
If you write to a client using templates with variables, the webhook will contain complete information.
API. Token instead of signature in the userIdentify parameter
- signature - an outdated parameter, we plan to abandon it;
- a new token parameter that will replace signature. Now we create a unique signature for each chat.
Reports. A new version
- Tag report;
- Triggers report;
- Templates report
The functionality has remained the same for now. Detailed description you can find here.
Trigger. Hide the "When" block during manual start
When the trigger is started manually, the "When" block is not taken into account, and so that no one gets confused, we started hiding this block when the "Manual start" setting is enabled.