Handle customer letters in Usedesk
Set up a widget for hits on your site
Connect Telegram, Viber and WhatsApp to Usedesk
Connect Facebook, Twitter and Instagram to Usedesk
Create tickets from calls automatically: integration with Mango, Gravitel, Telfin and other operators
Delay for missed chats, max chats per agent, etc.
Chat management, co-browsing and agent work statuses
Working with the list, filtering, searching and creating tickets
Working with tickets: tags, statuses, replies and comments
Client and company card, work with a list of clients
Working with the list of agents, adding and editing agents, groups of agents, bot
Сompany settings, working hours, black/white lists, CSI, SLA, and blocks
Custom fields settings
All about creating a user-friendly help centre
Set up automatic triggers to reopen tickets, send responses to clients, and distribute assignments to agents
Save the most popular agent responses to save time and optimize support
6 types of reports for detailed statistics on support work
Integrations with CRM: AmoCRM, RetailCRM and others
Integrations with Task Trackers: Jira, Asana, Tmetric
Integrations with AppFollow, YouScan, Yandex.Маrket, Brand Analytics and RocketData
Integrations for creating bots and communicating with clients: Botmother, Infobip and others
Zapier, Azure, Albato, VTEX and others
Work with Usedesk via API. There is a method for everything
Push notifications set up
2024 updates
2023 updates
2022 updates
2021 updates
2020 updates
2019 updates
2018 updates